Spruce Hollow has built its reputation on providing it’s customers with the highest quality of transportation services possible. Our dedication to providing outstanding service and maintaining the highest safety standards continues to serve us, and our customers. Here are a few kind words from some of our customers.
"As the sales coordinator for the Hitachi product line at Wajax Industries www.wajax.com, I was responsible for organizing transportation for much of our product (ranging from 3.5 to 850 tonnes) in Western Canada. My first call for moving anything was always to the folks at Spruce Hollow Heavy Haulage. The service they provided was outstanding. The main reasons I chose to work with Spruce Hollow are as follows:
- Reliability – if they said they could move a piece of equipment, it would be done. Once I provided the pick up and delivery information, I knew the job would be completed on time. I never had to call them to find out why a truck hadn’t arrived.
- New Equipment – all Spruce Hollow’s equipment is new and in excellent condition. I never had to worry that one of their trucks would only make it half way
- Quality Drivers – All of Spruce Hollow’s drivers were polite and professional. They took excellent care of our product and I knew I would never have complaints from our customers about poor service.
- Honesty – when I booked a load with Spruce Hollow I always knew I was getting a fair rate. The price I was quoted was always the price I was invoiced; there were no additional fees (fuel surcharges, load/unload fees, scaling fees, permit fees, administration fees etc) that some trucking companies like to add. When I needed equipment moved in a rush, Spruce Hollow provided me with the same fair pricing, instead of adding a little extra because they knew I was desperate. If a job was done on an hourly rate, I knew the hours billed would be accurate and not ‘padded’. I also knew the equipment would be moved on their own trucks, not outsourced to a 3rd party.
- The Little Things – fast invoicing, polite and friendly staff, quick call-back times, prompt quotes and no hiccups. All these small details, and many other, were taken care of.
I highly recommend using Spruce Hollow for any of your heavy haul requirements. In an industry filled with average firms, Spruce Hollow really stands out as a leader. If you wish to speak to me personally about the quality of their service please feel free to contact me."
Ian Stanley-Maddocks
Wajax Industries
(778) 228 5636
"Working in the Port of Tacoma’s customer service department for 20 years I have had the opportunity to work with many trucking companies that all have had unique ways of coming to the Port and loading cargo. Spruce Hollow’s gang stands out over many of the other truckers as they seem to follow a professional rule of thumb. Not only are they prompt for their customers with pickups and deliveries they always come prepared and all are courteous and conscientious. Spruce Hollows office is efficient and orqanized which aides in the truckers smooth transitions. If problems do occur they are dealt with quickly so as not to hold up their customers cargo. It is always a pleasure working with Spruce Hollow Haulage."
Kathy Roller
Customer Service
Port of Tacoma
"I found Spruce Hollow no nonsense type of a company. They offer more than moving your freight, they offer good advise & excellent service & basically they get the job done with no frill, I find that refreshing."
Farideh Macrae
Project manager
Locher Evers International
Vancouver BC Canada
TEL. 604-515-5262 FAX 604-523-5125
"Have used Spruce Hollow for numerous shipments always been on time and provided good service for these shipments."
Michael
Titan Logistics
"I just wanted to let you know everything went great on our 850 Case move. Your driver was on schedule, given the poor road conditions, as well as friendly and helpful with transferring the machine. We will keep you guys on the top of the list to call for freight to and from the coast."
Regards,
Gerald
Spectra Trucking Ltd.
(780) 814-1021
"I have dealt with Spruce Hollow for a number of years now and have always been treated with courteous, professional service. They take the guessing out of this "freight game" we all play, and allow me to concentrate my other responsibilities. I have, and do recommend them to any and all who need prompt and reliable logistic services."
Leah Brown
Sales Coordinator - Materials Handling
Wajax Industries
"Spruce Hollow works great for us. Their drivers are knowledgeable and professional and their dispatch is always willing to work with you and get the right truck for your load. They make it so easy and quick to move goods and have such a diverse fleet of trucks I don’t need to look anywhere else to move my equipment."
Trevor Elliot
Parts Representative
Wajax Industries
"The folks at Spruce Hollow give us consistently good service at a fair price."
Mike Adams
Adams Freight Forwarding
Our long-term relationships with customers and vendors have made us what we are today, a leading-edge full service transportation company.
Office: 604-852-4179
Fax: 604-852-4112
Toll Free: 877-852-4179
